General Terms and Conditions
These General Terms and Conditions apply to all offers, treatments, services, deliveries and agreements between M-Power BV, trading as “healwithmargo” / “healwithmargo.com” (hereinafter “healwithmargo”, “the Service Provider”, “we” or “I”), and its customers (hereinafter “the customer”, “the client” or “you”), both offline and via the website www.healwithmargo.com.
Article 1 – Identity of the company
healwithmargo is a trade name of M-Power BV, with registered office at Prieelstraat 9 bus 2, 2610 Wilrijk, Belgium, registered with the Crossroads Bank for Enterprises (KBO) under number 0652.986.083.
Contact details:
Email: margo@healwithmargo.com
Phone/WhatsApp: +32 471 51 23 57.
Article 2 – Applicability and acceptance
These General Terms and Conditions apply to all offers, treatments, services, deliveries and agreements concluded between healwithmargo and the customer, to the exclusion of any of the customer’s own (general) terms and conditions.
The customer acknowledges having received, read and expressly accepted these terms prior to the conclusion of the agreement, either by signature (e.g. during an intake session), or by electronic confirmation when booking an appointment online (e.g. by ticking a consent box).
In the event of a change to these terms, the customer will be notified in advance. The most recent version, published on the website, applies to every new booking.
Article 3 – Nature, place and performance of the services
healwithmargo’s services consist of energetic, holistic and wellness-oriented consultations (energy healing, kinesiology, coaching, management consulting and related services) aimed at emotional, mental, professional and energetic wellbeing.
These services are not medical or psychiatric in nature and are not intended to replace regular medical, psychological or psychiatric care.
healwithmargo commits solely to a best-efforts obligation and not to an obligation of result. Results may vary from person to person.
healwithmargo does not provide medical diagnoses, does not conduct anamnesis in the medical sense, and does not prescribe or administer medication. In the event of (a suspected) serious condition, it is always recommended to consult a doctor, specialist or other qualified healthcare provider. An ongoing medical or therapeutic treatment should never be discontinued or adjusted based on a session with healwithmargo without consulting the treating doctor or specialist.
The services may take place at the locations available to healwithmargo (Wilrijk, Minderhout), at the customer’s home, outdoors, or online, and are provided by healwithmargo or by a person designated by her.
Article 4 – Bookings and formation of the agreement
An agreement is formed at the moment the customer books an appointment (online via the website, by phone, verbally, via email or WhatsApp) and healwithmargo confirms this booking, or at the moment the session actually takes place.
healwithmargo reserves the right, subject to timely notice, to change the location or time of a session.
The customer provides accurate and complete contact details when booking an appointment. healwithmargo is not liable for the consequences of incorrect or incomplete information.
Article 5 – Prices and payment
All prices listed on the website are expressed in euros and apply to private individuals. For legal entities/businesses, an additional 21% VAT will be charged, unless stated otherwise. healwithmargo may change its prices at any time; the price applicable to a booking is the price in effect at the time of booking.
All invoices and services are payable on the due date. Unless otherwise agreed, payment is made on-site (in cash or via payment app/bank transfer) immediately after the session, or by bank transfer.
If payment is not made, healwithmargo will first send the customer a free reminder (digitally or by post).
If payment remains outstanding after this reminder, statutory late-payment interest and a fixed compensation may be charged on the invoice amount, up to the amount permitted by law in accordance with Book XIX “Consumer Debts” of the Belgian Code of Economic Law, without prejudice to healwithmargo’s right to prove the actual damage if it is higher. This fixed compensation covers solely the administrative and collection costs associated with the late payment.
Article 6 – Session cards and subscriptions
Session cards (e.g. a 5- or 10-session card) are valid for the period stated on the website, calculated from the date of purchase. After this period expires, unused sessions are forfeited, without any right to reimbursement, unless otherwise agreed in writing.
Session cards are personal and non-transferable, unless healwithmargo expressly agrees otherwise or this is stated differently on the website healwithmargo.com.
Article 7 – Gift vouchers
Gift vouchers are valid for 1 year from the date of issue, unless stated otherwise on the voucher itself.
Gift vouchers cannot be exchanged for cash and are not transferable to third parties without healwithmargo’s consent. In the event of loss of a gift voucher, no duplicate or refund can be claimed.
Article 8 – Cancellation, rescheduling and no-show
Cancellation or rescheduling of an appointment must take place at least 48 hours before the scheduled time, in a manner verifiable by the customer (email, phone or WhatsApp).
In the event of cancellation within 24 hours before the appointment, or failure to show up for the appointment (no-show), healwithmargo reserves the right to charge the full cost of the reserved time.
healwithmargo will notify the customer as soon as possible if an appointment, for any reason, cannot proceed, and will in that case propose a new time.
Article 9 – Force majeure
healwithmargo is not liable for the failure to perform, or the late performance of, its obligations in the event of force majeure, including but not limited to illness, technical failures or government measures. In the event of force majeure, healwithmargo will take measures such as notifying the customer as soon as possible and/or proposing a new time.
Article 10 – Sessions with minors
For a session with a child or young person under the age of 18, the express consent of at least one parent or legal guardian is required.
Children up to and including 3 years old may be present during their parent’s (online) session, but this is not mandatory. For children between 4 and 14 years old, it is recommended that they not be physically present during their own session.
The parent or guardian who books a session for a minor is responsible for the accuracy of the consent given and remains responsible at all times.
Article 11 – Sessions with animals
healwithmargo can also offer energetic sessions for pets, at the request and responsibility of the owner. Here too, a session is not a substitute for veterinary care. In the event of (a suspected) medical problem with the animal, it is always recommended to consult a veterinarian.
Article 12 – Right of withdrawal
For agreements concluded at a distance (e.g. an online booking via the website), the consumer is in principle entitled to a withdrawal period of 14 days, in accordance with the Belgian Code of Economic Law (Book VI).
By expressly requesting at the time of booking that the service already be performed within this 14-day period, and acknowledging that they thereby lose their right of withdrawal as soon as the service has been fully performed, the customer waives this right of withdrawal for the session(s) already provided. For the part of the service not yet performed (e.g. remaining sessions on a session card), the right of withdrawal remains in effect insofar as applicable.
Article 13 – Liability
healwithmargo’s liability is limited to the amount paid by the customer for the relevant service (ic a meeting, a session, a treatment), except in the case of intent or gross negligence on the part of healwithmargo. Any further liability, including consequential damages, is excluded to the extent permitted by law.
Without prejudice to the foregoing, healwithmargo is in particular not liable for:
- the absence of a specific result or cure;
- indirect damage, consequential damage or loss of income;
- damage resulting from failure to follow medical advice, or from discontinuing/adjusting a medical treatment without consulting a doctor or specialist;
- damage resulting from incorrect or incomplete information provided by the customer.
Article 14 – Intellectual property
All content on healwithmargo’s website (texts, images, methodology, logo, house style, etc.) is protected by intellectual property rights and may not be copied, distributed or used without healwithmargo’s prior written consent.
Article 15 – Processing of personal data (GDPR)
healwithmargo processes customers’ personal data in accordance with the General Data Protection Regulation (GDPR). Data is used solely for the purposes of client administration and the performance of the agreement.
The customer has the right to access, correct and delete the processed data. More information about the processing of personal data, retention periods and the rights of the data subject can be found in healwithmargo’s Privacy Statement, available on the website and upon simple request.
Article 16 – Complaints
Complaints about a session or invoice must be reported in writing (by email) to margo@healwithmargo.com within 8 days of the session or invoice date. healwithmargo strives to respond to every complaint within a reasonable period.
Article 17 – Amendment of these terms
healwithmargo may amend these General Terms and Conditions at any time. The customer will be notified in advance of any change. The most recent version can always be found on the website and applies to new bookings from the date of publication.
Article 18 – Applicable law and competent court
Belgian law exclusively applies to all agreements between healwithmargo and the customer. In the event of a dispute with a consumer, the competent courts are determined in accordance with the statutory rules of the Belgian Judicial Code (including Article 624 of the Judicial Code), whereby the consumer has the right to bring the claim before the court of their own place of residence.
Article 19 – Acceptance by the customer
When booking an appointment online, the customer confirms, by ticking the box provided for this purpose, that they have received and read these General Terms and Conditions and expressly agree to this, including the provisions regarding cancellation and payment.
For an initial introduction, an intake session, or at the customer’s request, this acceptance can also be confirmed in writing.
Last updated: 10 July 2026
